TCG Process Australia invited Duck Creek Sales Director, David Neville, to discuss the importance of digital innovation for insurance providers, strategies for enhancing customer experience and the challenges insurers face in digital transformation efforts.
TCG Process Australia reached out to Simone Dossetor, CEO of Insurtech Australia, to discuss the adoption of digital transformation within the insurance industry, the impact it will have through the processing cycle and why from the outside, it appears to have taken much longer to adopt new technologies.
Based in Auckland, New Zealand, Bronwyn Kirwan has built a career in life insurance. Throughout her experience in the field, which has spanned multiple countries and includes a stint in reinsurance, she has been a part of planning and managing the impact technology has made on insurance organizations. Bronwyn sat down with TCG Process to discuss the life insurance market, how it’s changed over the last decade, and how technology has changed not only the way consumers interact with insurers, but how that change has required them to adapt processes internally
Insurance companies were among the earliest adopters of the first wave of digital transformation - simply because their whole business is processing information from documents. From large global providers, to smaller, country-specific insurers, the industry as a whole has been impacted significantly by the new ways in which customers expect to communicate with services like insurance: via phones, computers, websites, apps, social media channels. In this interview with Erwin Schwartzel, TCG will connect the dots on the evolution of technologies and solutions available, how they address the customer experience and ingestion of customer information, and how TCG's customers are utilizing the technology to improve customer interactions while reducing risk.
