How does TCG Process measure up against capture leaders worldwide?
Read how TCG Process was viewed as the highest ranking disruptor in the 2022 Worldwide Capture Software Vendor Matrix Report by Infosource
How intelligent document processing is driving customer centric transformation in insurance
Traditionally focused on product sales, the insurance industry is having to reinvent itself as a customer-centric service, providing tailored solutions when, where, and how customers want them. In this report from the Shared Services & Outsourcing Network (SSON) and TCG Process, we highlight the opportunities presented by Intelligent Document Processing; we outline where and how IDP impacts the enterprise and offer tips on implementation.
TCG Process Makes Strong Debut as Highest-Ranked “Contender” in Annual Infosource Capture Vendor Evaluation
This comprehensive analysis released by Infosource brings a new level of expertise under the guidance of Harvey Spencer Associates (HSA) and Infosource. By providing deep insights into the capture market, the organization “helps to overcome the forces of disruption that are an emerging competitor technology, an evolving industry trend, a global pandemic that demands swift and specific responses in a fight for survival, and digitalisation that revolutionises industries and markets.” In their matrix, the top 20 capture software vendors worldwide are ranked on their various strengths and challenges. This post illustrates why TCG Process received prominent placement as the #1 contender.
TCG and SEEBURGER – a shared cloud experience
Cloud solutions are becoming increasingly popular and offer a range of advantages: Easy to connect, quick access to a service and handling of legislation issues including GDPR. The market is developing at a fast pace, with partnerships springing up to offer customers ever better solutions. TCG and SEEBURGER combined their many years expertise to offer cloud-based solutions for incoming invoices.
High growth in the BPO industry driving process automation adoption
BPOs have traditionally relied on labor arbitrage and scale efficiencies to offer value to their customers, however, the BPO market has evolved into process specializations that can quickly offer clients automation efficiencies. According to analysts, the volume of documents coming into enterprises has increased by 4x in 2020, and they're looking to BPOs to help them manage this increase in workload. This then finds many BPOs at an inflection point where they are choosing between investment in additional resources or greater levels of automation. In this blog, we discuss changes in the outsourcing industry with TCG's Australia team, who support these organizations with improving automation through a mix of modern technology and experience.
Tackling unique automation challenges insurance companies must manage
Insurance companies were among the earliest adopters of the first wave of digital transformation - simply because their whole business is processing information from documents. From large global providers, to smaller, country-specific insurers, the industry as a whole has been impacted significantly by the new ways in which customers expect to communicate with services like insurance: via phones, computers, websites, apps, social media channels. In this interview with Erwin Schwartzel, TCG will connect the dots on the evolution of technologies and solutions available, how they address the customer experience and ingestion of customer information, and how TCG's customers are utilizing the technology to improve customer interactions while reducing risk.
A flexible invoice capture solution winning partners around the world
Accounts payable has long been a target market for intelligent capture technologies, but the addition of AI and self-learning technologies has made the newest generation of these products exciting to customers and partners alike. Accuracy of capture - which fuels the most automated environments - has never been better, even when interpreting formerly hard-to-read characters like those found in Japanese and Chinese (Canji) languages. As this interview with Erwin Schwarzl reveals, TCG has been successful in this market with a combination of leading-edge technology and a depth of AP process experts on its payroll.
From document repositories to process automation: TCG Canada forges a successful path
When TCG confirmed its strategic plan to expand to the Canadian market, it looked to an industry veteran with the experience and cross-industry network needed for success. In our interview with TCG Canada CEO Patrick Guillaime, we discuss the unique challenges facing Canadian organizations, why the platform’s no/low code approach is particularly important to his market, and the key partnerships that make for a genuinely happy customer base.
TCG identifies a process automation need in the US market
Though long interested in the US market and with a product that could fit the distinct US enterprise need, TCG recently felt both its platform and internal infrastructure were ready for its largest expansion to date. It selected a person well-known in the industry, Bob Fresneda, to lead the charge, adding someone with both proven experience and a network of capture and process automation resources to the TCG global management team. The US market is in both expansion and replacement mode for document-centric processing software, and Fresneda plans to position TCG as the right tech for the world’s largest market.
Digital Banking, then & now
Though TCG’s process automation platform is suited for almost any industry, banking and financial services organizations have made up a large part of its customer base to date. Due in part to a changing landscape of digital-first financial service providers and a decades-long reliance on people-centric workflows, the banking industry’s regulatory compliance requirements makes it a great candidate for automation. The world’s newest technologies, like the AI and RPA in the TCG platform, offer financial institutions automated processing power both to drastically improve today’s compliance and workflows and be prepared for tomorrow’s new rules.
How TCG brought a unified platform to market for the next generation of process automation challenges
The large majority of TCG’s customer base have expanded well beyond initial processes targeted for automation; TCG’s CTO attributes this to the IT-friendly product design. With a unified platform interface, and a no/ low code approach, TCG allows enterprises to leverage technologies like robots and AI in the platform without needing the typical lengthy training curve required by other systems. TCG’s CTO gives the world a view of where the platform is, and a hint at what’s to come.