Leveraging AI Models to Improve IDP Outcomes
Learn more about the various AI models that can be used to enhance IDP accuracy, error handling and scalability to ensure optimal results.
Tag: Process Automation
Future Proof Solutions: Embracing AI Advancements in Intelligent Process Automation
In this blog post, Head of Product Neil Walker talks about our future-ready approach to embracing AI choices in intelligent document processing and process automation.
AI. Beyond the Hype
A perspective from TCG Process’ CEO Arnold von Bueren on the limitations and applications of artificial intelligence (AI) in classification and extraction technology and how organizations and individuals can better distinguish reality from utopia.
High growth in the BPO industry driving process automation adoption
BPOs have traditionally relied on labor arbitrage and scale efficiencies to offer value to their customers, however, the BPO market has evolved into process specializations that can quickly offer clients automation efficiencies. According to analysts, the volume of documents coming into enterprises has increased by 4x in 2020, and they're looking to BPOs to help them manage this increase in workload. This then finds many BPOs at an inflection point where they are choosing between investment in additional resources or greater levels of automation. In this blog, we discuss changes in the outsourcing industry with TCG's Australia team, who support these organizations with improving automation through a mix of modern technology and experience.
Tackling unique automation challenges insurance companies must manage
Insurance companies were among the earliest adopters of the first wave of digital transformation - simply because their whole business is processing information from documents. From large global providers, to smaller, country-specific insurers, the industry as a whole has been impacted significantly by the new ways in which customers expect to communicate with services like insurance: via phones, computers, websites, apps, social media channels. In this interview with Erwin Schwartzel, TCG will connect the dots on the evolution of technologies and solutions available, how they address the customer experience and ingestion of customer information, and how TCG's customers are utilizing the technology to improve customer interactions while reducing risk.
A flexible invoice capture solution winning partners around the world
Accounts payable has long been a target market for intelligent capture technologies, but the addition of AI and self-learning technologies has made the newest generation of these products exciting to customers and partners alike. Accuracy of capture - which fuels the most automated environments - has never been better, even when interpreting formerly hard-to-read characters like those found in Japanese and Chinese (Canji) languages. As this interview with Erwin Schwarzl reveals, TCG has been successful in this market with a combination of leading-edge technology and a depth of AP process experts on its payroll.
From document repositories to process automation: TCG Canada forges a successful path
When TCG confirmed its strategic plan to expand to the Canadian market, it looked to an industry veteran with the experience and cross-industry network needed for success. In our interview with TCG Canada CEO Patrick Guillaime, we discuss the unique challenges facing Canadian organizations, why the platform’s no/low code approach is particularly important to his market, and the key partnerships that make for a genuinely happy customer base.
TCG identifies a process automation need in the US market
Though long interested in the US market and with a product that could fit the distinct US enterprise need, TCG recently felt both its platform and internal infrastructure were ready for its largest expansion to date. It selected a person well-known in the industry, Bob Fresneda, to lead the charge, adding someone with both proven experience and a network of capture and process automation resources to the TCG global management team. The US market is in both expansion and replacement mode for document-centric processing software, and Fresneda plans to position TCG as the right tech for the world’s largest market.
How TCG brought a unified platform to market for the next generation of process automation challenges
The large majority of TCG’s customer base have expanded well beyond initial processes targeted for automation; TCG’s CTO attributes this to the IT-friendly product design. With a unified platform interface, and a no/ low code approach, TCG allows enterprises to leverage technologies like robots and AI in the platform without needing the typical lengthy training curve required by other systems. TCG’s CTO gives the world a view of where the platform is, and a hint at what’s to come.
Precision & Flexibility: How we built a process automation company
Drawing on his market experience, Swiss entrepreneur Arnold von Bueren made a decision to invest in a process automation organization and lend his knowledge of best practices in software development, channel management and global subsidiary operations to grow the business. The result is a well-established software platform, with broad applicability - a next generation of unique ideas and technologies to help enterprises with their most challenging process flows.