London, U.K., - 27 March 2025 - TCG Process, a leading provider of intelligent automation and document processing IDP solutions, today announced a partnership with Sefas, a specialist developer of Customer Communications Management (CCM) to enhance customer experience across digital and physical channels. This collaboration will enable the integration of TCG Process’ DocProStar IDP and process platform with Sefas’s Harmonie Communication Suite CCM solutions, enabling customers to automatically process large volumes of inbound information regardless of format and where necessary, automatically respond with documents and content exactly tailored to the customer’s requirements.
At a time when both commercial processing costs and the cost of knowledge worker intervention are rising, many sectors face the challenge of meeting customer expectations within tighter budget constraints. Manual servicing of many routine customer requests is no longer sustainable.
DocProStar's intuitive, no-code approach empowers organizations to easily create automated processes that extract key details from documents and validate them against business rules and core systems. These capabilities, combined with process orchestration and on-demand / unattended custom document creation, significantly accelerate time to value and maximize ROI. Automating the ingestion and processing of legacy information could save clients in regulated industries hundreds of working hours per year.
Sefas’s Harmonie Communication Suite empowers customer communications departments to create, transform, enhance and deliver customer-facing print and digital documents securely and at scale to any recipient, to meet individual communications channel preferences and personal accessibility needs.
Additionally, Harmonie Communication Suite Customer Experience platform enables integration to existing legacy technology where needed, enabling Sefas to add value without the need for expensive and time-consuming migrations.
"This partnership enhances the value proposition for Sefas and TCG Process customers," says Barry Richards, Managing Director, TCG Process UK and Ireland. "Sefas clients gain rapid, cost-effective integration of legacy communication channels using DocProStar, while we further expand our support within regulated sectors by offering seamless integration with a proven and highly regarded Customer Communications Management solution."
The aim of this partnership is to provide customers with a single, modular solution that provides advanced capabilities for both inbound and outbound communications. DocProStar’s seamless integration features mean that other business applications and systems can easily be triggered by a wide range of conditions to orchestrate outbound communications.
The solution involves minimal changes to operations and legacy applications while delivering new capabilities that are aligned with the drive for automation, lower costs and greater efficiency.
The partnership also strengthens DocProStar's position as a key enabler of SaaS adoption within the regulated industries such as finance and insurance, further demonstrating DocProStar’s ability to transform critical business processes and deliver significant value.
Both Sefas and TCG’s software solutions complement each other, allowing them to offer a unified solution to the global market dealing with both outgoing and incoming documents. HCS’s scalability can be enhanced with software solutions provided by parent company Docaposte, the digital services subsidiary of La Poste Group.
Sefas UK COO Dave Chilman added, “We are delighted with the signing of this partnership, the first step in a strengthened collaboration between Sefas and TCG Process. Our companies share the same vision for the evolution of customer communications globally, by offering businesses the ability to create better customer journeys with unified management of the omnichannel customer experience”.
About TCG Process
TCG Process, with headquarters in Switzerland, is an international organization that develops and integrates input management and intelligent process automation software. Its solutions are used in industries such as banking, insurance, healthcare, government and public administration to digitize and automate document-driven processes. TCG Process sells both directly and via partners globally.
For more information visit www.tcgprocess.com and follow TCG Process on LinkedIn.
About Sefas
Sefas is a leading provider of software for creating, producing and managing personalised customer communications. Sefas’s Harmonie Communication Suite allows users to create, transform and enhance customer-facing documents, across print and digital channels, with real time tracking and interactive management.
Sefas solutions are used by many of the world’s leading financial services organisations and business process outsourcers to produce complex, high-volume and mission critical documents fast, securely and accessible to all recipients.
Sefas is a business unit within Groupe La Poste and has supported the evolution of personalised correspondence and the digital transformation of customer communications for more than 30 years. Learn more about Sefas at www.sefas.co.uk.