Australian BPO Datatime gains cost savings and improves processing speeds with DocProStar

Australian BPO Datatime is a leader in outsourced document management for corporate business, as well as education, health, state and federal government sectors. Datatime has made a name for themselves doing this for medical organizations, as medical invoices are notoriously complex, and Datatime’s 99.95% accuracy speaks for itself.

To execute their full suite of document management services, Datatime was relying on two different software platforms, but these systems were outdated, inflexible and costly to maintain and upgrade to meet their growing requirements.

They required a solution that could adapt to a range of document-driven processes, be supported by a broad range of internal resources, improve straight-through processing (STP) rates, and support new and growing use cases they identified.

Datatime selected and implemented TCG Process' DocProStar, which has improved STP rates and processing speed for documents requiring human intervention. It has also allowed Datatime to handle more volume and expand its digital mailroom offering. The low-code/no-code interface has enabled a wider range of internal resources to support custom processes and automations and the switch from legacy systems resulted in significant savings that the company would have otherwise needed to invest to upgrade.