Claims Processing
Automate the entire claims lifecycle – from first notice of loss to settlement – reducing cycle times and enhancing customer satisfaction.
Smarter Automation for Insurance Organizations
Streamline claims, underwriting and customer engagement with secure, scalable process automation.
Transform the insurance experience
The insurance industry relies on accurate information and timely responses. From processing claims to underwriting policies, success depends on managing complex workflows and extensive documentation. With this constant flow of data and document traffic, processes are often start-and-stop, leading to customer frustration and an increase in churn.
With a robust orchestration and automation engine and advanced intelligent document processing technology together, stagnated processes become fluid, frictionless workflows.
Where we help most
Underwriting
Assess risks more accurately and expedite policy issuance, proving both efficiency and accuracy.
Policy Administration
Streamline policy issuance, endorsements and renewals with automated workflows that ensure consistency and compliance.
Customer Service
Implement intelligent triage and response systems to handle inquiries swiftly, improving response times and customer experience.
“This project was highly complex due to the number of form types and age of documents. The TCG Process DocProStar platform was an integral part of this project. The straight through processing of the solution, its speed and accuracy gave our client a sense of comfort in the projected outcome.”
Peter Newland CEO, Advance Record Management
Orchestrating Safe, Responsible AI in Insurance
Modern AI technologies bring speed and insight, but must be deployed thoughtfully to ensure accuracy, control and compliance. OCTO is the orchestration layer needed to implement AI safely and reliably into insurance business processes.
- Governed AI Outputs
Validate and monitor AI-generated data before it impacts business decisions.
- End-to-End Traceability
Every action, input and AI inference can be tracked and audited.
- Controlled Experimentation
Run AI models in a test business process or sandbox environment before deploying at scale.
- Seamless Integration
Plug AI services into existing claims or policy workflows using drag-and-drop configuration.
Case Study: Honan Insurance Group boosts customer and staff experience
Honan Insurance Group, now owned by the world's leading insurance broker and risk advisor Marsh, upgraded its strata (body corporate) quotation process with DocProStar. In under 6 months, Honan transformed their quotation process, yielding significant benefits.
Credit: Kate Weber, Digital Nation Australia, May 2024
Transform document handling with intelligence
TCG Process’ advanced intelligent document processing solution, DocProStar, seamlessly processes and organizes incoming data.
Reduce manual data entry
Regardless of format or channels, including fax, email, PDFs, online portal, mobile device, chat, social media thread, etc., all inbound content is quickly captured, normalized and validated.
Smart verification
Data is not only validated for accuracy, but also verified against your enterprise’s business rules, systems and controls ensuring efficient and compliant handling of all transactions.
Dynamic processing
Throughout the transaction, regardless of process type, critical information is automatically understood for near-immediate business intelligence, risk assessment, and process controls.