Scalable, intelligent document processing - for innovative BPOs

Leverage no-code, adaptable model and orchestration tools to stay flexible, increase automation and improve profitability
 

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Automation solutions are critical to an outsourcer’s success, and TCG Process built its solutions with them in mind. Our BPO partners enjoy a multitude of benefits, including higher-than-ever automation rates and the operational flexibility needed to stay relevant. All within the DocProStar intelligent automation platform.

Control costs & optimize operations

 

European business process outsourcer (BPO)

This TCG Process customer manages multiple clients on the same DocProStar shared cloud infrastructure.

 

  • Reduces infrastructure costs

  • Minimizes customer onboarding time

Case study: How Datatime modernized its accounts processes

Outsourced document management company Datatime Services modernized its account processes to help expand its offering to its clients and grow its database.

Link to the Case Study

Differentiate from the Competition

 

South American loan origination processing provider

Reduced decision-making time for loan origination customer while improving risk assessment requirements.

 

  • Increases automated validation checks while reducing process time from 7 days to 20 minutes

  • Automates validation checks and document set checks

  • Adds customer value by integrating customer’s business rules engines

AN IN-DEPTH OVERVIEW OF LOAN PROCESSING

React quickly to new requirements

 

North American forms processing BPO

Reduced form set up time from days to minutes, solving form variability challenges (like those created by at-home printing).

 

  • Manages 1000s of forms, adding new forms on the fly with no upfront form availability

  • Dynamically automates set up of new form definitions

 

European mailroom services outsourcer

Automatically recognizes never-seen-before mail, automatically adapting to customer’s marketing efforts

 

  • Dynamically adapts processing inside the mailroom

  • Accommodates customer’s business decisions on first receipt

MAILROOM PROCESS AUTOMATION EXPLAINED

“DocProStar’s highly accurate OCR & classification allowed Advance Record Management to respond to our customer with speed and agility. The AI was impressive in its ability to deal with multiple different types, styles, and aged documentation. The solution ensured a complex project was delivered with great speed, exceeding our customers’ expectations.”

Philip D’Souza Advance Record Management

Increase stickiness (by adding value)

 

South American mortgage and deeds processor

Transformed traditional BPO services of scan and index to offer dossier process automation.

 

  • Validates entire dossier for customer, checking for completeness and ensuring process compliance

  • Captures and validates information across multiple documents, including deeds analysis

  • Dynamically generates mortgage offer documentation for BPO customer to present to their end customer

LOAN PROCESSING OVERVIEW

 

North American account opening services

BPO expanded services to encompass the validation for the end-to-end account opening process.

 

  • Manages multiple end-customer input channels

  • Executes and analyzes customer business rules

  • Integrates end-customer communication on behalf of BPO customer

  • Validates all transaction data

All BPO customers leverage our comprehensive inbuilt compliance and audit solutions

A complete audit trail is essential for building trust in an organization’s systems and processes, so we make it inherent to your use of the platform.

DocProStar provides transparency for BPOs and their customers, without effort

Leverage these same granular audit capabilities to collect and automate customer billing and ensure their trust in you.

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