How intelligent document processing is driving customer centric transformation in insurance

While speed and quality remain critical, what will differentiate successful ventures is the ability to predict customers’ needs and requirements and engage with them in ways that offer a better experience by embracing digitalization.

IDP is the digital solution to many of the problems plaguing the insurance industry:

• Poor levels of customer retention
• Inability to correctly predict customer behavior or requirements
• Complex IT systems that don’t react quickly
• Clunky channels of communication

This report addresses how these pain points may be solved with Intelligent Document Processing (IDP) and includes an interview by the Shared Services & Outsourcing Network (SSON) with TCG Process’ Head of Product, Neil Walker and Head of Research, Christoph Smiela.

Please click on the link to read the entire report.

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