BPOs have traditionally relied on labor arbitrage and scale efficiencies to offer value to their customers, however, the BPO market has evolved into process specializations that can quickly offer clients automation efficiencies. According to analysts, the volume of documents coming into enterprises has increased by 4x in 2020, and they're looking to BPOs to help them manage this increase in workload. This then finds many BPOs at an inflection point where they are choosing between investment in additional resources or greater levels of automation. In this blog, we discuss changes in the outsourcing industry with TCG's Australia team, who support these organizations with improving automation through a mix of modern technology and experience.
Insurance companies were among the earliest adopters of the first wave of digital transformation - simply because their whole business is processing information from documents. From large global providers, to smaller, country-specific insurers, the industry as a whole has been impacted significantly by the new ways in which customers expect to communicate with services like insurance: via phones, computers, websites, apps, social media channels. In this interview with Erwin Schwartzel, TCG will connect the dots on the evolution of technologies and solutions available, how they address the customer experience and ingestion of customer information, and how TCG's customers are utilizing the technology to improve customer interactions while reducing risk.
Though TCG’s process automation platform is suited for almost any industry, banking and financial services organizations have made up a large part of its customer base to date. Due in part to a changing landscape of digital-first financial service providers and a decades-long reliance on people-centric workflows, the banking industry’s regulatory compliance requirements makes it a great candidate for automation. The world’s newest technologies, like the AI and RPA in the TCG platform, offer financial institutions automated processing power both to drastically improve today’s compliance and workflows and be prepared for tomorrow’s new rules.
