TORONTO, Canada - TCG Process, a leader in information document processing has announced their latest automation accelerator, Email Triage.
This innovative solution is designed to enhance operational efficiency, employee satisfaction, and customer experiences by automating the processing of inbound customer communications into business activities within seconds. Notably, TCG Process can implement and host this solution for customers with just 5 days of effort, giving organizations an immediate impact on their experiences.
In today’s fast-paced business environment, companies are overwhelmed with a deluge of inbound communications, often accompanied by numerous attachments in various formats. The lack of standardization in documentation and the time-consuming manual triaging processes pose risks to timely responses to critical messages.
By leveraging their proven IDP platform, DocProStar, and integrated AI technologies, the team at TCG Process developed a comprehensive solution delivering exceptional accuracy, 95%+, by classifying the email body, along with the attachments, and feeding any human in the loop (HITL) corrections into their customer’s dedicated classification model. Contrary to OpenAI models, the triage accelerator improves its model based on the documents it processes.
With the implementation of the Email Triage automation accelerator, companies will experience time savings, improved response times, enhanced accuracy, and scalability among other positives. The results are significant reductions in employee time spent on triaging emails, allowing organizations the opportunity to shift their focus to more value-added tasks.
Frank Volckmar, Managing Director for TCG Process Canada, stated, “The email triage accelerator invites customers to cost-effectively, securely, and quickly leverage AI to accurately ingest information into their business. This solution can be extended to fully automate the ingestion and verification of customer information into workflows and applications that businesses rely upon to service their customers. We are proud of the team’s innovation on this global challenge and wonder why anyone would do it any other way.”
The Email Triage automation accelerator is available as a hosted or on-premise application, depending on customer preferences, and is also accessible through TCG Process’ partner network. This solution represents the first step in automating the ingestion of inbound information, with extensibility to include omnichannel ingestion and the extraction and verification of information for core business applications. Customers can get started by filling out a simple two-page onboarding form, which includes business rules for embargo and prioritization, enabling the solution to be ready within days.
For more information about Email Triage visit https://www.tcgprocess.com/triage/ or reach out to your local TCG Process subsidiary
For more information, please contact:
Tracy McCormack, Head of Marketing, TCG Process Canada
Email: tracy.mccormack@tcgprocess.com
For general inquiries:
Email: info.can@tcgprocess.com
Phone: +1 437 222 2043