Automation and Innovation with Honan Insurance
Operating since 1964 Honan Insurance Group is a leading insurance broker in Corporate Risk, Employee Benefits, Strata and Real Estate. Strata is a special kind of property insurance for residential units, and Honan is one of Australia’s leading Strata insurance brokers with 10 offices and over 30,000 clients. Prior to DocProStar, the Strata quotation process was 100% manual. Each data field was inputted either by the broker or a member of the admin team. This process was not only time consuming and costly, but also prone to error, significantly impacting the customer and employee experience.
Honan has yielded significant positive outcomes in under 6 months:
- Saving 5,300+ hours nationally as brokers no longer have to manually input data
- Additional process control layers ensure compliance with industry regulations and reduce risk of non-compliance
- 25+ members of staff redeployed for more rewarding, value-added work
- Reduced data-entry errors to 0.001%
"We ended up with a perfect outcome. DocProStar has allowed us to upskill our staff for more value-added tasks, provide better customer service, quicker turnarounds, lower cost of service. Employee satisfaction has increased, purely because our processes are more efficient, quicker, and effective."
Laurence Basell Honan Insurance Group COO
Hear Honan COO Laurence Basell talk about how they have improved employee and customer experience with process automation for underwriting and onboarding.
